Terms & Conditions
TERMS & CONDITIONS FOR RETAIL CLIENTS
1. RETURNS & EXCHANGES
If you are unhappy with a purchase, please contact us quoting your invoice number, no later than 14 days from the date you receive your purchase. Provided the item is in saleable condition, we will exchange or credit the amount against a future purchase, along with any standard delivery charges.
Made by Howe standardised products (such as The Standard lamp, some log baskets and side tables) may be returned for exchange or refund within a 28 day period. Refunds do not cover any carriage costs incurred. Please make contact with Howe London via email or telephone prior to returning the item.
Made to order pieces can only be returned or exchanged if there is a fault with the piece. Every effort must be made for faults to be reported to Howe London within 14 days of delivery or collection.
0207 730 7987
2. SUITABILITY OF GOODS
Whilst every effort is made by Howe London and its external houses to ensure that your goods are received in the best condition, we ask that you inspect all items immediately upon delivery or collection. It is the customer’s responsibility, regardless of the delivery address (excluding Howe London and its furniture workshops), to ensure that the goods are as ordered and are of satisfactory quality in every respect on delivery.
Howe pieces are individually handmade to order and dimensions do vary for this reason. If you require very exact dimensions due to any spatial requirements please do make us aware of this at the point of order.
Howe is not liable if a Howe design does not fit or is not suited to the intended space. If you are unsure about access (e.g. if a Howe piece will fit in through the door), we can put you in touch with removal companies who can professionally advise on this. Please let us know any concerns you may have at the point of order.
3. CONFIRMATION OF ORDERS & PRODUCTION
We ask 50% deposit on all our orders before production commences. A delay in receipt of deposits will impact on the final delivery date. Deposit payments are confirmation of your order, if you would like to make changes to specifications once the initial 50% deposit payment has been made, Howe London will assist where possible but this could impact on delivery dates and incur further charges which we will notify you of in advance. The outstanding balance must be paid before dispatch or collection of goods.
4. CONFIRMATION OF ORDERS & COMMERCIAL PRODUCTION
We ask 60% deposit on all our orders before production commences. A delay in receipt of deposits will impact on the final delivery date. Deposit payments are confirmation of your order, if you would like to make changes to specifications once the initial 60% deposit payment has been made Howe London will assist where possible but this could impact on delivery dates and will incur further charges which we will notify you of in advance. The outstanding balance must be paid before dispatch or collection of goods.
5. FIRE RETARDANCY
All Howe bespoke pieces for the domestic setting are upholstered with internal fillings that have been appropriately treated and flameproofed to comply with fire regulations for the domestic environment. If you are using your own fabrics for covering you may wish to consult your fabric supplier for information on fire retardancy and flame proofing.
If you are using a Howe fabric please see Howe 36 Bourne Street terms for fire retardancy: https://www.36bournestreet.com/terms/
If you require particular levels of fire retardancy for commercial orders please make this known to us at the point of order so that we can confirm with our workshops that we are able to match your request.
6. HAND FINISHES & PATINATIONS
Each Howe London piece is hand finished with care using traditional techniques. For this reason finishes may vary slightly. If you require us to match samples exactly please discuss this with us prior to placing your order and we will do our best to fulfil your requirements.
We will provide a quote for prototypes where necessary, if requested.
8. DELIVERY & STORAGE
We are happy to provide quotations for carriage, export shipping and packing on confirmation of delivery address or alternatively you can arrange this. Howe London cannot take responsibility for any goods damaged in transit so appropriate insurance must be included by the shipping company to cover any possible damage. We must ask for items purchased to be collected swiftly due to pressure on showroom space. After 7 days we will regretfully have to pass on storage charges that are calculated per item, per week.
£50 per week for small items; table lamps, artwork, textiles, lampshades etc.
£90 per week for medium items; occasional tables, side chairs, bar stools and footstools (subject to size).
£120 per week for large items; dining & centre tables, cupboards & wardrobes, benches, foot stools and sofas.
9. COMMERCIAL WARRANTY OR DEFECT PERIOD
12 Month Limited Warranty
We expect our products to far surpass this period in their lifespan but Howe London will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace defective parts and shipping costs providing the piece has been respectfully cared for according to our care recommendations below. Howe London will not be responsible for incidental damages such as loss of use, inconvenience or damage caused through mis-use.
If within the warranty period, identical materials are unavailable at the time of repair or replacement, Howe London reserves the right to substitute materials of equal or better quality.
We are happy to replace/restore worn or damaged Howe London furniture beyond the 12 month warrantee period, please contact us to request a quote.
In all cases Howe London supplies goods on condition that our liability for any fault or defect in quality is limited in amount to a sum not exceeding the purchase price of the goods supplied.
11. ADVICE & GUARANTEES
All advice given by Howe London, in person, by telephone or via the website, is given in good faith and with the intention of enabling the customer to achieve the best possible results with our goods. Howe London makes no specific guarantees as to the suitability of any of our goods, with the exception of the request of a formal written guarantee prior to the sale taking place. All other advice given by Howe London is therefore to be taken as such and is not a firm guarantee of suitability or longevity of the goods.
12. FAULTY OR DAMAGED GOODS
Any requests for returns or exchanges of goods damaged during delivery, or goods with faults, must be raised with Howe London within 14 days of delivery or collection. Any claims made after that period will not be accepted. If a longer claim period is required due to exceptional circumstances we must be informed prior to payment of the invoice. All damage or fault claims need to be supported with photographic evidence. In these cases Howe London will cover the costs of delivery and collection to and from the customer and either an exchange or a full refund will be given.
13. CLAIM PROCEDURE
If a problem should arise which you feel is covered by our Limited warranty, contact Howe London immediately to avoid the issue/damage developing further. The original bill of sale is necessary for the fulfilment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. Howe London reserves the right to require defective parts be returned upon request.
14. CARE OF METAL FINISHES
Our metalwork is finished by hand to the approved specification and is most often fixed with a light application of wax to hold the finish. Most finishes will age naturally through oxidisation which often improves the look of a piece.
In order to protect and delay oxidisation we suggest applying a natural wax polish or oil with a soft cloth every 3- 6 months.
Solvents should not be used.
15. CARE OF UPHOLSTERY
Most Howe pieces are traditionally upholstered using natural fibres unless otherwise specified. Pure down & feather cushions do require plumping up to keep feathers fluffy and light inside and will also help extend the lifespan of a piece.
Cleaning of upholstery – Please contact your fabric supplier for cleaning instructions.
16. CARE OF WOOD FINISHES
We supply a broad range of wood types so please seek individual guidance on the correct care for your chosen finish.
In general we recommend polishing the wood with a light natural beeswax or wood oil every 3- 6 months.
Clean only with a damp non-abrasive cloth. After cleaning the surface should be re-waxed/oiled.
Solvents should not be used.
General and more obvious care of wood surfaces are to protect from direct contact with iron, steel or copper vessels, any heat, liquid or abrasive surfaces.
Wood will be effected by wet or damp conditions – Furniture should not be left out in rain or overnight as this will effect the colour, patina and longevity of the piece. Joints can also be weakened if repeatedly exposed to damp or wet conditions.
Wood will also be effected by heat – Do not place furniture next to a radiator, as this could cause the wood to warp.
We reserve the right to request images or inspect and remedy on site any reported issues in compliance with your statutory rights.
17. HANDMADE LAMPSHADES
Howe London lampshades are made with natural linens, silks or handmade papers, when handling they need to be picked up by the internal frame within to avoid damage.
If transported, we recommend a layer of bubble wrap and that they are packed individually in boxes.