ORDERS & PRODUCTION COORDINATOR
An exciting opportunity for a highly organised, practical and passionate individual to become part of the Made by HOWE team. This full-time role will be responsible for coordinating the day-to-day delivery of our main line of furniture.
The ideal candidate should have a keen eye for detail and a proactive mind-set, with a strong interest in furniture making and craftsmanship to ensure all orders are produced to the very highest standard, through clear designs and quality control, in a cost and time efficient manner.
This role offers the unique opportunity to learn from the industry’s finest craftspeople as well as Christopher himself – Positioned within the Made by Howe Orders team, reporting to Jack (our Head of Manufactured Furniture), working closely with our 20+ workshops, Kitty (our Orders Co-Ordinator) and of course Christopher.
Previous experience in the furniture industry would be useful (though not a requirement) but a genuine desire to learn and be part of the craft furniture making process is essential. As the business continues to grow there will be ample opportunity to grow your skills and leave your mark.
Driving to visit workshops will be necessary so please be prepared to travel domestically – but this will rarely be overnight.
– Taking orders from customers, assisting them with selections and fine specification details.
– Place orders with workshops and liaise with them through to completion.
– General production support ie packaging, samples, branding etc.
– Manage customer fabric and supply stocked parts to workshops in a timely manner.
– Instruct and organise couriers to keep orders on track.
– Ensure furniture is clean and protected for delivery.
– Assisting in the development of new products.
– Schedule manufactured items to maximise production. See potential production bottlenecks ahead of time and work to reduce them. In parallel, define lead times without constricting sales.
– Support other Orders team members where required.
– Carry out and record Quality Checks on manufactured items.
– Visit workshops in order to catch quality issues at the earliest possible stage.
– Look out for potential problems and pre-empt issues during production, post production and delivery.
– Resolve issues and formalise any changes to design/production in order to prevent recurrence, to make quality issues rarer and less significant.
– Help build quality into new products.
– Monitor our production costs and maintain fair pricing for us/our workshops.
– Minimise costs where possible through intelligent / batch manufacturing.
– Feed cost of manufacture back into the design process.
– An interest in craft furniture with a practical understanding of how things work and are made.
– Proven experience in a busy manufacturing environment.
– A high level of organisation and ability to manage a large number of orders simultaneously, with one eye always on timescales and costs.
– A diligent and precise team member who has the ability to be able to communicate detailed information in writing, verbally and through drawing with both customers and workshops.
– Quality minded and able to see problems before they occur. A systematic approach and ability to identify robust solutions to problems.
– Competent computer skills are essential (we run on Apple Mac).
– Full, clean driving licence in order to drive between workshops.
– Calm and level-headed approach essential, together with copious amounts of common sense.