The information that we collect
When you become a HOWE London client, whether as a studio client, or as a shop customer, we need to know your name, postal address, e-mail address and telephone number. We may also collect further details, for example your delivery address, where required. We may also take your credit or debit card details if you wish to pay using that method. We may also gather information regarding your interests and preferences. We will only collect and use your information where we have lawful grounds and legitimate business reasons for doing so. We will not ask for more information than we need.
HOW WE GATHER THIS INFORMATION
We may gather this information in person, over the telephone, by email or through our website (see information on cookies below).
HOW WE USE THIS INFORMATION
We will be transparent in our dealings with you and will tell you how we use your information. We gather this information for the purposes of communicating with you, for carrying out our obligations to you and for invoicing. The relevant information is then used by us to provide you with statements of your account and to communicate with you about this and any other matter relating to you. We train our staff so that they are aware of their privacy obligations.
We may also wish to provide you with information about new products, changes to our products and services, as well as events and other services and products which may be of interest to you. If you would rather not receive this information please contact us.
We will not voluntarily disclose your personal data with anyone outside our company. However, we may disclose such information if required to do so by a valid Court Order or if requested to do so by regulatory authorities and appropriate agencies to conduct anti-money laundering activity and to assist with fraud protection.
OUR WEBSITE AND COOKIES
HOW WE PROTECT YOUR INFORMATION
The internet is not a secure medium. However, we have put in place various security procedures as set out in this policy.
Access to customer account information is limited to those who need access for the performance of their job.
We use full log in and password controls on our system.
All employees sign a confidentiality clause as part of their contract.
We use best practice security measures regarding debit and credit card information. (For more information regarding this, please refer to our PCI DSS Security Policy).
UPDATING YOUR DETAILS
Please contact us to let us know if any of the information that you have provided to HOWE London changes, for example if you change address.
By submitting your information, you consent to the use of that information as set out in this policy. If we change our policy, we will post the changes on this page and place notification on the website, so that you can be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes.
CONTACTING HOWE LONDON