Sorry, your browser is out of date. The content on this site will not work properly as a result.
Upgrade your browser for a faster, better, and safer web experience.

Send us a message

;

Terms & Conditions

TERMS & CONDITIONS FOR RETAIL CLIENTS

1. RETURNS & EXCHANGES

If you are unhappy with a purchase, please contact us quoting your invoice number, no later than 14 days from the date you receive your purchase. Provided the item is in saleable condition, we will exchange or credit the amount against a future purchase, along with any standard delivery charges.

Made by Howe standardised products (such as The Standard lamp,  some log baskets and side tables) may be returned for exchange or refund within a 28 day period. Refunds do not cover any carriage costs incurred. Please make contact with Howe London via email or telephone prior to returning the item.

Made to order pieces can only be returned or exchanged if there is a fault with the piece. Every effort must be made for faults to be reported to Howe London within 14 days of delivery or collection.

orders@howelondon.com
0207 730 7987

2. SUITABILITY OF GOODS
Whilst every effort is made by Howe London and its external houses to ensure that your goods are received in the best condition, we ask that you inspect all items immediately upon delivery or collection. It is the customer’s responsibility, regardless of the delivery address (excluding Howe London and its furniture workshops), to ensure that the goods are as ordered and are of satisfactory quality in every respect on delivery.

Howe pieces are individually handmade to order and dimensions do vary for this reason. If you require very exact dimensions due to any spatial requirements please do make us aware of this at the point of order.

Howe is not liable if a Howe design does not fit or is not suited to the intended space. If you are unsure about access (e.g. if a Howe piece will fit in through the door), we can put you in touch with removal companies who can professionally advise on this. Please let us know any concerns you may have at the point of order.

3. CONFIRMATION OF ORDERS & PRODUCTION
We ask 60% deposit on all our orders before production commences. A delay in receipt of deposits will impact on the final delivery date.  Deposit payments are confirmation of your order,  if you would like to make changes to specifications once the initial 60% deposit payment has been made, Howe London will assist where possible but this could impact on delivery dates and incur further charges which we will notify you of in advance. The outstanding balance must be paid before dispatch or collection of goods.

4. CONFIRMATION OF ORDERS & COMMERCIAL PRODUCTION
We ask 60% deposit on all our orders before production commences. A delay in receipt of deposits will impact on the  final delivery date. Deposit payments are confirmation of your order,  if you would like to make changes to specifications once the initial 60% deposit payment has been made Howe London will assist where possible but this could impact on delivery dates and will incur further charges which we will notify you of in advance. The outstanding balance must be paid before dispatch or collection of goods.

5. FIRE RETARDANCY
All Howe bespoke pieces for the domestic setting are upholstered with internal fillings that have been appropriately treated and flameproofed to comply with fire regulations for the domestic environment. If you are using your own fabrics for covering you may wish to consult your fabric supplier for information on fire retardancy and flame proofing.

If you are using a Howe fabric please see Howe 36 Bourne Street terms for fire retardancy: https://www.36bournestreet.com/terms/

If you require particular levels of fire retardancy for commercial orders please make this known to us at the point of order so that we can confirm with our workshops that we are able to match your request.

6. HAND FINISHES & PATINATIONS
Each Howe London piece is hand finished with care using traditional techniques. For this reason finishes may vary slightly. If you require us to match samples exactly please discuss this with us prior to placing your order and we will do our best to fulfil your requirements.

7. PROTOTYPES
We will provide a quote for prototypes where necessary, if requested.

8. DELIVERY & STORAGE
We are happy to provide quotations for carriage, export shipping and packing on confirmation of delivery address or alternatively you can arrange this. Howe London cannot take responsibility for any goods damaged in transit so appropriate insurance must be included by the shipping company to cover any possible damage. We must ask for items purchased to be collected swiftly due to pressure on showroom space. After 7 days we will regretfully have to pass on storage charges that are calculated per item, per week.

£50 per week for small items; table lamps, artwork, textiles, lampshades etc.

£90 per week for medium items; occasional tables, side chairs, bar stools and footstools (subject to size).

£120 per week for large items; dining & centre tables, cupboards & wardrobes, benches, foot stools and sofas.

9. COMMERCIAL WARRANTY OR DEFECT PERIOD

12 Month Limited Warranty
We expect our products to far surpass this period in their lifespan but Howe London will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace defective parts and shipping costs providing the piece has been respectfully cared for according to our care recommendations below. Howe London will not be responsible for incidental damages such as loss of use, inconvenience or damage caused through mis-use.

If within the warranty period, identical materials are unavailable at the time of repair or replacement, Howe London reserves the right to substitute materials of equal or better quality.

We are happy to replace/restore worn or damaged Howe London furniture beyond the 12 month warrantee period,  please contact us to request a quote.

10. LIABILITY
In all cases Howe London supplies goods on condition that our liability for any fault or defect in quality is limited in amount to a sum not exceeding the purchase price of the goods supplied.

11. ADVICE & GUARANTEES
All advice given by Howe London, in person, by telephone or via the website, is given in good faith and with the intention of enabling the customer to achieve the best possible results with our goods. Howe London makes no specific guarantees as to the suitability of any of our goods, with the exception of the request of a formal written guarantee prior to the sale taking place. All other advice given by Howe London is therefore to be taken as such and is not a firm guarantee of suitability or longevity of the goods.

12. FAULTY OR DAMAGED GOODS
Any requests for returns or exchanges of goods damaged during delivery, or goods with faults, must be raised with Howe London within 14 days of delivery or collection. Any claims made after that period will not be accepted. If a longer claim period is required due to exceptional circumstances we must be informed prior to payment of the invoice. All damage or fault claims need to be supported with photographic evidence. In these cases Howe London will cover the costs of delivery and collection to and from the customer and either an exchange or a full refund will be given.

13. CLAIM PROCEDURE
If a problem should arise which you feel is covered by our Limited warranty, contact Howe London immediately to avoid the issue/damage developing further.  The original bill of sale is necessary for the fulfilment of the warranty.  Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. Howe London reserves the right to require defective parts be returned upon request.

CARE RECOMMENDATIONS

14. CARE OF METAL FINISHES
Our metalwork is finished by hand to the approved specification and is most often fixed with a light application of wax to hold the finish.  Most finishes will age naturally through oxidisation which often improves the look of a piece.

In order to protect and delay oxidisation we suggest applying a natural wax polish or oil with a soft cloth every 3- 6 months.
Solvents should not be used.

15. CARE OF UPHOLSTERY
Most Howe pieces are traditionally upholstered using natural fibres unless otherwise specified. Pure down & feather cushions do require plumping up to keep feathers fluffy and light inside and will also help extend the lifespan of a piece.

Cleaning of upholstery – Please contact your fabric supplier for cleaning instructions.

16. CARE OF WOOD FINISHES
We supply a broad range of wood types so please seek individual guidance on the correct care for your chosen finish.
In general we recommend polishing the wood with a light natural beeswax or wood oil every 3- 6 months.
Clean only with a damp non-abrasive cloth.  After cleaning the surface should be re-waxed/oiled.
Solvents should not be used.
General and more obvious care of wood surfaces are to protect from direct contact with iron, steel or copper vessels, any heat, liquid or abrasive surfaces.
Wood will be effected by wet or damp conditions – Furniture should not be left out in rain or overnight as this will effect the colour, patina and longevity of the piece. Joints can also be weakened if repeatedly exposed to damp or wet conditions.
Wood will also be effected by heat – Do not place furniture next to a radiator, as this could cause the wood to warp.
We reserve the right to request images or inspect and remedy on site any reported issues in compliance with your statutory rights.

17. HANDMADE LAMPSHADES
Howe London lampshades are made with natural linens, silks or handmade papers, when handling they need to be picked up by the internal frame within to avoid damage.
If transported, we recommend a layer of bubble wrap and that they are packed individually in boxes.

18. INTELLECTUAL PROPERTY & MARKETING

All intellectual property in deliverables and the process that Howe London uses to generate such deliverables remains the exclusive property of Howe London save to the extent expressively assigned or licensed to the customer in writing and agreed by Howe London.

Unless requested by the client at the quotation stage, we reserve the right to use pictures of the final products for marketing purposes.
TERMS & CONDITIONS FOR COMMERCIAL CLIENTS

For the purposes of these Terms and Conditions, ‘Howe London’, ‘we’ or ‘us’ refers to Howe London Limited, and ‘you’ refers to the Commercial Client

1. RETURNS & EXCHANGES
If you are unhappy with a purchase, please contact us quoting your invoice number, no later than 14 days from the date you receive your purchase. Provided the item is in saleable condition, we will exchange or credit the amount against a future purchase, along with any standard delivery charges.

Made by Howe standardised products (such as The Standard lamp, some log baskets and side tables) may be returned for exchange or refund within a 28 day period. Refunds do not cover any carriage costs incurred. Please make contact with Howe London via email or telephone prior to returning the item.

Made to order pieces can only be returned or exchanged if there is a fault with the piece. Every effort must be made for faults to be reported to Howe London within 14 days of delivery or collection.

orders@howelondon.com
0207 730 7987

2. SUITABILITY OF GOODS
Whilst every effort is made by Howe London and its external houses to ensure that your goods are received in the best condition, we ask that you inspect all items immediately upon delivery or collection. It is the customer’s responsibility, regardless of the delivery address (excluding Howe London and its furniture workshops), to ensure that the goods are as ordered and are of satisfactory quality in every respect on delivery.

Howe London pieces are individually handmade to order and dimensions do vary for this reason. If you require very exact dimensions due to any spatial requirements please do make us aware of this at the point of order.

Howe London is not liable if a Howe London design does not fit or is not suited to the intended space. If you are unsure about access (e.g. if a Howe London piece will fit in through the door), we can put you in touch with removal companies who can professionally advise on this. Please let us know any concerns you may have at the point of order.

Howe London warrants that the goods will:

conform to the specifications agreed by Howe London;
be of satisfactory quality (within the meaning of the Sale of Goods Act 1979, as amended);
will be fit for the purpose as specified in any design produced by Howe London (and therefore, should you provide us with designs created by yourself or a third party (“Third Party Design”), Howe London is not able to confirm fitness for purpose of the Third Party Design);
be free from defects in design, material and workmanship and remain so for 12 months after delivery; and
comply with all applicable statutory and regulatory requirements.

3. CONFIRMATION OF ORDERS & PRODUCTION
We ask 60% deposit on all our orders before production commences. A delay in receipt of deposits will impact on the Final Delivery Date.  For the purposes of these Terms and Conditions, ‘Final Delivery Date’ means the date that the product is completed and ready to be delivered to you.

Deposit payments are confirmation of your order, if you would like to make changes to specifications once the initial 60% deposit payment has been made, Howe London will assist where possible but this could impact on delivery dates and incur further charges which we will notify you of in advance. The outstanding balance must be paid before dispatch or collection of goods.

4. CONFIRMATION OF ORDERS & COMMERCIAL PRODUCTION
We ask 60% deposit on all our orders before production commences. A delay in receipt of deposits will impact on the Final Delivery Date. Deposit payments are confirmation of your order,  if you would like to make changes to specifications once the initial 60% deposit payment has been made Howe London will assist where possible but this could impact on delivery dates and will incur further charges which we will notify you of in advance. The outstanding balance must be paid before dispatch or collection of goods.

5. FINAL DELIVERY DATE
Any dates quoted by Howe London as the Final Delivery Date shall be estimates only and delays in the completing the production of the goods shall not entitle you to:

refuse to take delivery of the Order; or
claim damages; or
terminate this agreement.
Howe London shall have no liability for any failure or delay in delivering the goods to the extent that any failure or delay is caused by your failure to comply with your obligations under this agreement.

6. FIRE RETARDANCY
All Howe bespoke pieces for the domestic setting are upholstered with internal fillings that have been appropriately treated and flameproofed to comply with fire regulations for the domestic environment. If you are using your own fabrics for covering you may wish to consult your fabric supplier for information on fire retardancy and flame proofing.

If you are using a Howe London fabric please see Howe 36 Bourne Street terms for fire retardancy: https://www.36bournestreet.com/terms/

If you require particular levels of fire retardancy for commercial orders please make this known to us at the point of order so that we can confirm with our workshops that we are able to match your request.

7. HAND FINISHES & PATINATIONS
Each Howe London piece is hand finished with care using traditional techniques. For this reason finishes may vary slightly. If you require us to match samples exactly please discuss this with us prior to placing your order and we will do our best to fulfil your requirements.

8. PROTOTYPES
We will provide a quote for prototypes where necessary, if requested.

9. DELIVERY & STORAGE
We are happy to provide quotations for carriage, export shipping and packing on confirmation of delivery address or alternatively you can arrange this. Howe London cannot take responsibility for any goods damaged in transit so appropriate insurance must be included by the shipping company to cover any possible damage. We must ask for items purchased to be collected swiftly due to pressure on showroom space. After 7 days we will regretfully have to pass on storage charges that are calculated per item, per week.

£50 per week for small items; table lamps, artwork, textiles, lampshades etc.

£90 per week for medium items; occasional tables, side chairs, bar stools and footstools (subject to size).

£120 per week for large items; dining & centre tables, cupboards & wardrobes, benches, foot stools and sofas.

10. FAULTY OR DAMAGED GOODS
You may reject any goods delivered to you that do not comply with the warranty set out in section 2 above (Suitability of Goods), provided that:

notice of rejection plus proof of purchase is given to Howe:in the case of a defect that is apparent on normal visual inspection, within ten business days of delivery;
in the case of a latent defect, within 14 working days of the latent defect having become apparent, but no later than 6 months from the Final Delivery Date; and.
none of the events listed in the paragraph immediately below apply.
Howe shall not be liable for the goods failure to comply with the warranty set out in section 2 above in any of the following events:

you make any further use of the goods after giving notice in accordance with the paragraph above;
the defect arises because you failed to follow Howe London’s oral or written instructions for the storage, commissioning, installation, use and maintenance of the goods or (if there are none) good trade practice regarding the same;
the defect arises as a result of Howe London following any drawing, design or specification supplied by you;
you alter or repair the goods without Howe London’s written consent;
the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
the goods differ from the specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
If you reject the goods in accordance with this section 10, you shall be entitled to require Howe London to repair or replace the rejected goods and where identical materials are unavailable at the time of repair or replacement, Howe London reserves the right to substitute materials of equal or better quality.

Once Howe London has complied with the paragraph above, it shall have no further liability to you for the rejected goods’ failure to comply with the warranty in section 2.

If  you fail to give notice of rejection in accordance with this section, you shall be deemed to have accepted the goods.

Howe is happy to replace/restore worn or damaged Howe London furniture beyond the 12 month warranty period,  please contact us to request a quote.

11. LIABILITY
In all cases Howe London supplies goods on condition that our liability for any fault or defect in quality is limited in amount to a sum not exceeding the purchase price of the goods supplied.

12. ADVICE & GUARANTEES
All advice given by Howe London, in person, by telephone or via the website, is given in good faith and with the intention of enabling the customer to achieve the best possible results with our goods. Howe London makes no specific guarantees as to the suitability of any of our goods, with the exception of the request of a formal written guarantee prior to the sale taking place. All other advice given by Howe London is therefore to be taken as such and is not a firm guarantee of suitability or longevity of the goods.

13. FORCE MAJUERE

If Howe London is prevented, hindered or delayed in or from performing any of its obligations under this agreement by something beyond it’s reasonable control, including lack of workforce, Howe London shall not be in breach of this agreement or otherwise liable for any such failure or delay in the performance of such obligations. The time for performance of such obligations shall be extended accordingly.

CARE RECOMMENDATIONS

14. CARE OF METAL FINISHES
Our metalwork is finished by hand to the approved specification and is most often fixed with a light application of wax to hold the finish.  Most finishes will age naturally through oxidisation which often improves the look of a piece.

In order to protect and delay oxidisation we suggest applying a natural wax polish or oil with a soft cloth every 3- 6 months.
Solvents should not be used.

15. CARE OF UPHOLSTERY
Most Howe London pieces are traditionally upholstered using natural fibres unless otherwise specified. Pure down & feather cushions do require plumping up to keep feathers fluffy and light inside and will also help extend the lifespan of a piece.

Cleaning of upholstery – Please contact your fabric supplier for cleaning instructions.

16. CARE OF WOOD FINISHES
We supply a broad range of wood types so please seek individual guidance on the correct care for your chosen finish.
In general we recommend polishing the wood with a light natural beeswax or wood oil every 3- 6 months.
Clean only with a damp non-abrasive cloth.  After cleaning the surface should be re-waxed/oiled.
Solvents should not be used.
General and more obvious care of wood surfaces are to protect from direct contact with iron, steel or copper vessels, any heat, liquid or abrasive surfaces.
Wood will be effected by wet or damp conditions – Furniture should not be left out in rain or overnight as this will effect the colour, patina and longevity of the piece. Joints can also be weakened if repeatedly exposed to damp or wet conditions.
Wood will also be effected by heat – Do not place furniture next to a radiator, as this could cause the wood to warp.
We reserve the right to request images or inspect and remedy on site any reported issues in compliance with your statutory rights.

17. HANDMADE LAMPSHADES
Howe London lampshades are made with natural linens, silks or handmade papers, when handling they need to be picked up by the internal frame within to avoid damage.
If transported, we recommend a layer of bubble wrap and that they are packed individually in boxes.

18. INTELLECTUAL PROPERTY & MARKETING
All intellectual property in deliverables and the process that Howe London uses to generate such deliverables remains the exclusive property of Howe London save to the extent expressively assigned or licensed to the customer in writing and agreed by Howe London.

Unless requested by the client at the quotation stage, we reserve the right to use pictures of the final products for marketing purposes.